You can find all the KB article related to RMA Requests in this section.
Issue A SIM card may be incorrectly inserted to the SIM card slot of the Touch1, Touch2 or Desktop hub. As a common example, a nano sim card is inserted into the SIM slot without using an adapter. The...
Overview Hereinbelow you will find the steps to determine if you've got to contact support for a new RMA case when the Touch2 or tablet device stopped working or is inoperative. Diagnosis The USB po...
Overview This article guides you through the most common troubleshooting steps to fix the OS (in this case, Windows) when it's not booting, showing a blank screen or an error that says Reboot and Sele...
Overview When you want to provide detailed report of the System information so that Support agents can troubleshoot problems, you should follow the steps below. Prerequisites Having access to the de...
Overview When you receive a new device to replace a broken one, you want to send us back the faulty equipment and place a request for the return label. Information As of February 2022, we no longer ...
Overview Hardware problems or damaged partitions can lead to error messages like Recovery - Your PC couldn't start properly or Windows Recovery Environment - Your PC couldn't start properly when turni...