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Articles

You can find all the KB article related to Device's Hardware in this section.

  • Performing a Hard Reset on a Touch Device

    Overview Hereinbelow you will find the process to troubleshoot a Touch unit when it can power on, but the screen goes blank or entirely black. It also can be used to troubleshoot when a device does no...

  • Recovery - Your PC Couldn't start properly

    Overview When you turn on the device, if a blue screen appears with an error message, it means your system is corrupted and it needs to be fixed via factory reset.   Diagnosis To replicate the issue, ...