Updating a Touch 2 Device to the Latest Version

Overview

If your device does not update to the latest version automatically, you should follow the steps below to have the latest version.

Prerequisites

Having access to the Touch 2's software.
Having admin rights in case the device's installations are restricted by company policies.

Solution

To update your Touch 2 to the latest version of Mobilogy Software, follow these easy steps:

1. Navigate through the Touch 2 device to this article and download the two packages from these links:

2. Once downloaded, proceed with the installation process:

First file: Installer Package - Quick Installing Guide

This guide resumes the installer process in four steps:

Step 1: When you are prompted a Security Warning, click Run.
Step 2: Choose the location to install the Mobilogy Now software (We recommend you to continue with the default setting if you are not a technical user) and click Next.

If you are prompted with a screen that says "The folder already exists. Would you like to install to that folder anyway?" click on Yes, as shown below:
Step 3: Click on Next to create a Desktop Icon in the following screen:
Step 4: Confirm that everything is set up and click on Install:

When the installation finishes, choose No, I will restart the computer later so you can continue installing the proper packages.

Second file: Utilities Package - Quick Installing Guide

This guide resumes the installer process in three steps:

Step 1: Click Install.
Step 2: Wait for the installation to be completed.
Step 3: Click Finish to complete the utility pack setup.

When the installation finishes, you can safely restart the Touch 2 device.

If you open the software and get a prompt that says that there is a new pack to be installed, it means that a new version of the Mobilogy Core Software or Utilities Package was released recently. If that is the case, complete the following steps:

You will see a yellow bar advising that there is a new update available. Click on Update:
A new screen will open saying that the software is being downloaded.
Wait for it until finish and it will install automatically the software and restart the device:
Once the device restarts it is ready to be used with the latest versions of Mobilogy Software.

Testing

To test if the Software installed correctly, complete the following steps:

Open the Mobilogy Touch 2 software by clicking on the Desktop Icon:
It will open a new window that says "Preparing the list of devices..."
When the device starts again, you can open the software, go to the Settings ( ) Icon and the About tab to confirm that you have the latest version installed: