You can find all the KB article related to Upgrades or Updates in this section.
Overview The Recovery feature is used to recover the OS back to the factory default settings in case of a fatal OS error or a critical application failure. This article explains how to complete a succ...
Overview This article provides step-by-step instructions on how to install/update the HUB driver to resolve device recognition issues. A common symptom for this issue is when you run the application, ...
Overview Hereinbelow you will find the instructions on how to upgrade the software using a USB drive once you have downloaded the CPKG file. Diagnosis This guide can be applied in the following sc...
Overview When you restored your computer or Mobilogy device to its default values, you have to install the software manually because the automatic updates will not work. This article provides the file...
Overview If the installation of an update is interrupted before it is completed (e.g. the device was restarted or shutdown), the software will become corrupt and will not allow you to install the upda...
Overview This article shows a list of the most common errors that can be found in the logs and their descriptions. These errors will give you a good starting point while checking errors in the recor...
Overview By default, Mobilogy Now logs events at the ERROR level. You can change this if you need to gather more information (If you are troubleshooting specific problems with Transfers or Diagnostics...
Overview If you can not access the main menu or app does not load, it means the software is corrupted and needs a fix via factory reset. Diagnosis You start the app but it does not load. You click o...
Overview If your device does not update to the latest version automatically, you should follow the steps below to have the latest version. Prerequisites Having access to the Touch 2's software. Havi...
Overview While trying to update the software, the screen might be frozen, or the installer might fail, therefore you can not update the software. Automatic updates may also not work. See the steps bel...