Articles

You can find all the KB articles related to Licensing in this section.

• Update the License

  Overview When you purchase a license renewal/extension for your Cellebrite device, you need to update the license, so that the device can include the updates on your license.  This article explains ho...

• Installing a Customer Key

  Overview Each Mobilogy device works once it is licensed. For Demos or Trial versions, the license is associated with a different structure named Customer Key instead of the regular serial. You have to...

• Expired License or Invalid License

  Overview in some scenarios, you can receive the Could not retrieve license file from the web error, regardless of the device's license is valid or not.  In this article, you will learn the probable ro...

• Change the License From One Machine To Another

  Overview Hereinbelow you will find the steps to transfer the license from an old device to a new/different one.    Diagnosis When you need to stop or change a license from a machine that is not used t...

• Requesting a Grace Period for Expired (or About to Expire) Licenses

  Overview   There are some cases where you need to discuss pricing agreements with the Sales team in the middle of a negotiation phase. In such cases, you are allowed to request grace periods over the ...

• License Screen Displaying Incorrect Serial Number

  Overview   The serial number of the device is the result of an algorithm that involves the MAC Address of the device directly. When the MAC Address changes, the logical serial also changes, causing mi...