Installing a Customer Key

Overview

Each Mobilogy device works once it is licensed. For Demos or Trial versions, the license is associated with a different structure named Customer Key instead of the regular serial. You have to apply this guide when you need to activate a customer key provided by a Skyvera executive.

 

 

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Diagnosis

This guide can be applied in the following scenario(s):

• When you are provided with a customer key, instead of a regular license.
  

  A customer key has the following format XXXXXX_XXXXXXXX where X is a regular number. For example, 050620_12345678 is the correct format for a customer key.

• When you are provided with a Demo license, it is very common you get a Customer key to be activated on the device.

 

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Solution

 

Prerequisites

• Having access to the device's Software.
• The device has to be connected to the Internet.
• Update the device to the latest version of Mobilogy software.

Index

• Step 1: Open the Customer Key Dialog
• Step 2: Enter the Customer Key
• Step 3: Install using the Online method

Older versions of the Mobilogy software do not give an option to enter a customer key. These versions could appear on Touch 2 devices that have been recovered/reset to factory settings or are not updated with the latest software version. 

 

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Step 1: Open the Customer Key Dialog

Click the Change link/button.

 

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Step 2: Enter the Customer Key

Enter the customer key provided for your order and click the OK button.

 

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Step 3: Install using the Online method

Once the customer key appears on the screen, click the Install button from the Online section to download the license over the network. 

 

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Testing

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