Obtaining the Log files

Overview

When you receive an error, failure, or exception, the logs can potentially describe the erratic behavior by showing one or more error codes. Hereinbelow you will find information related to how the logs should be backed up and where to find them.

 

 

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Diagnosis

This guide can be applied in the following scenario(s):

• When you receive an Error or Unhandled Exception and you want to troubleshoot the issue to understand the root cause.
• When a Support Agent requests you attach the logs to a Ticket based on a problem reported.

 

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Solution

 

Prerequisites

• Having access to the Device's software.

 

A log file is a file that records either events that occur in an application while it runs. Logging is the act of keeping a log. In the simplest case, messages are written to a single log file. They are essential to understand the activities of complex systems, particularly in the case of applications with user interaction.
Mobilogy uses basically 2 types of logs: UME and INFRA logs. These log files can be found in the following paths:

 

• Application-level logging
  • UME (Desktop)
    
  • UME (Touch 2)
    
    
• Infrastructure level logging
  • INFRA (All Platforms)

 

 

Application-level logging - UME (Desktop)

 

 

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Application-level logging - UME (Touch 2)

 

 

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Infrastructure level logging - INFRA (All Platforms)

 

 

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Testing

An example of the UME log content is shown in the following picture:

 Once you find where the logs are, they can be backed up using a regular USB pen drive. 

 

 

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Related Articles

• Increasing the Logging Level for Log files
• Uninstalling a Corrupted Installation of Mobilogy Software
• Mobilogy Universal Application Freezes When Transferring Videos or Pictures

 

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