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  • Articles

    You can find all the KB article related to Web Portal issues in this section.

Popular in Mobilogy Now - Web Portal

  1. "Forgot Password" Feature Does not Work in the Analytics Portal

  2. Generating and Downloading Reports from the Analytics Portal

  3. Subscribe to Mobilogy newsletters

  4. How to Make the Best Use of the Mobilogy ATLAS Support Chat

Popular in Mobilogy Now - Touch One

  1. Logging in to a Touch 1 Device as Admin

  2. Mobilogy Touch 1 accessory kit list

  3. Touch 1: Clear Bluetooth Devices History

  4. Projecting Touch1 Device screen on Display

  5. Standard Cable kit for Touch1 Devices

  • Articles

    You can find all the KB article related to Sales and Financial Services in this section.

Popular in Mobilogy Now - Sales and Financial Services

  1. Contacting the Account Management Team

  2. Renewing the Mobilogy License

  • Articles

    Touch2 is a standalone, in-store solution platform empowering retail associates to be experts across the full range of M

Popular in Mobilogy Now - Touch 2

  1. Certificate Error

  • Articles

    You can find all the KB article related to RMA Requests in this section.

Popular in Mobilogy Now - RMA Request

  1. Requesting a Return Material/Merchandise Authorization (RMA)

  2. Requesting Return Labels for Defective Devices

  3. Fetch a Report from the System Information Console

  4. Windows does not Boot

  5. The Mobilogy Device is not Working / Inoperative

  • Articles

    You can find all the KB article related to Upgrades or Updates in this section.

Popular in Mobilogy Now - Upgrade/Update

  1. Unable to Update / Update Failing

  2. Updating a Touch 2 Device to the Latest Version

  3. Application does not start

  4. Increasing the Logging Level for Log files

  5. Error Codes and its Descriptions

  • Articles

    You can find all the KB article related to Enhancements in this section.

Popular in Mobilogy Now - Enhancements

  1. Sending a Phone to Mobilogy's Warehouse

  2. Battery Health Test - Supported Phones List

  3. Supported Phones / Devices List

  • Articles

    You can find all the KB articles related to Licensing in this section.

Popular in Mobilogy Now - Licensing

  1. License Screen Displaying Incorrect Serial Number

  2. Requesting a Grace Period for Expired (or About to Expire) Licenses

  3. Change the License From One Machine To Another

  4. Expired License or Invalid License

  5. Installing a Customer Key

  • Articles

    You can find all the KB article related to Device's Hardware in this section.

Popular in Mobilogy Now - Device's Hardware

  1. Recovery - Your PC Couldn't start properly

  2. Performing a Hard Reset on a Touch Device

  • Articles

    You can find all the KB article related to Device's Software in this section.

Popular in Mobilogy Now - Device's Software

  1. Contacts transfer via SIM card

  2. "Communication Error" After Successful Transfer

  3. Android Stuck at "Allow USB debugging" Message

  4. AppLoader Feature

  5. Backing up and Restoring Phone Data

Popular in Mobilogy Now- French Support

  1. Mise à jour d'un appareil Touch 2

  2. Téléchargement de la Dernière Version du Logiciel pour une Installation Automatique

  3. Obtention de l'Identifiant et le Mot de Passe de Teamviewer

  4. Procédure de récupération du système