Articles

You can find all the KB article related to Device's Software in this section.

• Windows Batch Files (.BAT) Are Not Executed

  Overview When trying to run a Windows batch file (.bat) to install or upgrade the Mobilogy software, you may encounter one of the following scenarios: The batch file opens a Command Prompt window, but...

• WiFi toggle does not turn on

  Overview If you try to enable WiFi option in Windows settings but it turns off immediately and stays disabled, it means the physical WiFi switch is Off. You need to toggle the physical WiFi switch so ...

• WiFi / Wireless Network Problems

  Overview In this article, we will explain the process to fix the most common WiFi network issues experienced by Mobilogy devices. (I.E. Wi-Fi connection dropping constantly, you can't find Wireless ne...

• Unable to transfer data on encrypted iPhone

  Overview This article explains what to do when an encrypted iOS device (iPhone, iPad) causes an error message when performing a transfer.   Diagnosis iOS device causes an error message in when perform...

• Transferring files with identical names

  Overview When you are trying to complete a transfer from one phone to another, and the files you are transferring have the same name on both the source and the target phone. Hereinbelow you will find ...

• Transferred Content Types

  Overview This article indicates which types of content can be transferred with Content Transfer, iOS Full Transfer (IFT), Samsung Full Transfer (SFT), and Android Full Transfer (AFT). To see an up-to-...

• System Requirements

  Overview The Mobilogy Software needs to meet specific hardware components and other software resources to work efficiently on a computer. This article serves as a guideline and defines the minimum and...

• System Crashing, Not Powering On or Responding

  Overview How to fix crashes / powering on issues or inoperative app/devices so you can perform data transfer.   Diagnosis Device powers on but the system will crash and need to be restarted. You canno...

• Storing Phone Backups to a NAS Server or External Location

  Overview Mobilogy devices can store phone backups directly into another (external) location. Hereinbelow you will find the process to set up a different location to receive the backups, optimizing the...

• Solving the "Not ready. Please check your connection" Error

  Overview When you try to use the Remote Support Application (TeamViewer) that is installed in the base image of your device, you might receive the following error although there is no problem with you...