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Articles

You can find all the KB article related to Device's Software in this section.

  • Screen Inverted on Mobilogy Desktop

    Overview Hereinbelow you will find the steps to follow to fix the screen position when your Mobilogy Desktop screen was changed to appear inverted (180°) or tilted left or right (90°).      Diagnosis ...

  • Retrieving Diagnostics Summaries From the Analytics Portal

    Overview The Diagnostics summary reports contain a list of the diagnostics tests done and each corresponding results. This is generated and shown at the end of every diagnostics flow performed on ever...

  • Quick Menu / Menu rapide / Schnellmenü

      Scroll to English  Faites défiler vers le Français Scrollen Sie zu Deutsch     Overview This page provides a quick access menu to be used in phone calls. You can see the list of most common links be...

  • Phone is Not Auto Recognized

    Overview If your phone is not auto recognized, there might be incompatibility problems with your device's version. Follow the steps below to get the recognition option back.   Diagnosis iPhone (iOS 13...

  • Obtaining the Log files

    Overview When you receive an error, failure, or exception, the logs can potentially describe the erratic behavior by showing one or more error codes. Hereinbelow you will find information related to h...

  • Obtaining TeamViewer ID and Password

    Overview This article explains how to open the TeamViewer 13 remote control tool to provide the Support agents with the credentials while reporting a problem.      Diagnosis You want to provide a Supp...

  • Mobilogy Transfer App for Android

    Overview   The Mobilogy Transfer app on Android allows you to transfer data between Android phones. This article provides information about the Mobilogy Transfer App functions.   Information   The Mob...

  • Mobilogy Now: User Guide

    Overview This article provides the links and brief descriptions of the Mobilogy Now User Manual's. It also details the legal conditions and the restrictions that the User Guide is subject to.  Legal C...

  • Mobilogy Now Settings Part 2

    Overview   The Mobilogy Now Settings interface enables you to customize your device's default settings, perform manual updates, view system information, and more. This article provides the steps on ho...

  • Mobilogy Now Settings

    Overview The Mobilogy Now Settings interface enables you to customize your device's default settings, perform manual updates, view system information, and more.      Diagnosis This guide can be applie...