Articles

You can find all the KB article related to Device's Software in this section.

• Installing the Software

  Overview This article explains how to install the Mobilogy Now software (Universal version) properly. The Mobilogy Now installation process is made up of three installers for fresh installations. Thes...

• Install iTunes on a Windows

  Overview You want to install iTunes because you had errors with previous iTunes versions and you want to start over from the scratch installing the original supported iTunes version (12.10.0.7).    Pr...

• Images and Videos Count on the iPhone don't Match the Mobilogy Software Count

  Overview   In this article, you will find an explanation of why the number of images and videos on some iPhones does not match the number of images and videos on the Touch 2 screen.     Introduction  ...

• How to Change a Device from an "Orphan" Version to an "Active" Version

  Overview Your Mobilogy device is running an Orphaned version of Mobilogy (An Orphan version is any version under 3.12.1.255) and it needs to be Activated.   Prerequisites This KB Article must be open...

• HEIC and HEVC Files Cannot be Transferred to Other iPhones

  Overview With the introduction of iOS 11, Apple switched its default media formats from JPEG and H.264 to HEIF and HEVC respectively.  This article explains the process to fix the error when you trans...

• Format a USB Flash drive from a MAC OS workstation

  Overview This procedure outlines the instructions on how to format a USB flash drive from a MAC OS workstation in order to be compatible with our Touch1 and Touch2 devices running Windows OS. This is ...

• Error Occurs When Installing iTunes

  Overview You might receive errors while installing iTunes or transferring data due to changes in newer versions iTunes. You should install iTunes v12.10.0.7 to eliminate the errors. This is because Mo...

• Enable USB Debugging and Developer's mode in Android

  Overview For Android Smartphones to be properly auto-detected by Mobilogy, you need to enable two features: USB Debugging Developer's mode   Information To enable the two features, follow the instruct...

• Downloading the Latest Version of Software for Automatic Installation

  Overview When the automatic updates prompt is not working due to a malfunction of the Software, you can get installation files for the latest versions of the software by following the steps described...

• Download TeamViewer for Support

  Overview In this article, you will find the correct version of the Remote Tool (TeamViewer) if you don't know what version should be installed.   Diagnosis When the current TeamViewer version fails an...