Articles

You can find all the KB article related to Device's Software in this section.

• Diagnostics Feature

  Overview  Mobilogy's Diagnostics is an easy-to-use, comprehensive system, which enables the fast identification and resolution of mobile device faults in-store. This substantially reduces the need to ...

• Device Not Transferring

  Overview If your devices are not found when performing a transfer, or you get slow transfers during the transfer process, you might be experiencing an incompatibility of phones with Mobilogy software....

• Data Transfer Feature is Not Working

  Overview If data transfer does not work for any phones at all or the Transfer feature is disabled, then you have a general problem affecting the entire Transfer feature. You can follow the steps below...

• Data Access Application

  Overview When transferring data to or from legacy smartphones and tablets, you may be instructed to manually upload a client application that enables access to the phone memory. During this process, t...

• Content Wipe Feature

  Overview The Mobilogy Now platform offers a secure wipe (forensic deletion) of all personal content, including contacts, SMSes, videos, and audio files from the device. This article explains how to ex...

• Content Transfer Feature

  Overview The Mobilogy Now solution provides a cross-platform, secure device (and SIM card) content transfer, backup, and restore service. This service transfers all content types (such as phone book c...

• Connecting Devices as Source and Target

  Overview When selecting an option like transferring or diagnostics from the Mobilogy Now Main Menu, you are guided to connect a source and/or target device. The following instructions describe the pro...

• Buyback Feature

  Overview Mobilogy Buyback enables mobile operators and retailers to provide customers with Buyback offers on their old mobile devices.  This article will help you to understand how the buyback feature...

• Backing up and Restoring Phone Data

  Overview It is always recommended that you back up your data from time to time to keep all your information safe. A good case to back up a customer's phone data is when there is a new Android/iOS vers...

• AppLoader Feature

  Overview Mobilogy Now AppLoader is the perfect solution for delivering valuable content and mobile applications to phones. Using Mobilogy Now AppLoader, you can download media content and applications...